Hans Coveliers – Medical Director and Vascular Surgeon at U-Clinic

At U-Clinic, specialists in dermatology, phlebology, proctology and skin therapy, providing high-quality, patient-centred care is central. The Mijn U-Clinic app plays an important role in improving the patient experience in phlebology care. The app supports patients by providing them with relevant information about their treatment at the right time. The app makes it easy to chat with the healthcare provider, fill out questionnaires digitally, and monitor recovery.

Smartly linked: integration with the EHR

Through integration with the electronic patient record (EHR), the app provides an efficient and user-friendly experience for both patients and healthcare providers. This aligns well with the vision within U-Clinic: to improve care using smart digital innovations.

Fewer no-shows, less administration

Thanks to the connection with the EHR, appointment dates, times, and types of treatments are automatically displayed in the app. This leads to fewer questions about appointments and fewer no-shows.

Hans Coveliers sees the value of this integration in practice: “The integration with our EHR allows us to provide patients with a seamless and efficient experience. Patients receive reminders for their upcoming appointments, which not only reduces the number of questions from patients about appointment details but also leads to fewer no-shows.”

Also, filling out intake and consent forms is done digitally in advance via the app. This saves time upon arrival and reduces administrative burdens — the forms are automatically sent as a PDF to the EHR, without extra manual steps.

“PREM and PROM data not only make our care more efficient, but also provide valuable insights into what patients really need. This allows us to continuously improve and optimise our care.”  — Hans Coveliers, Medical Director and Vascular Surgeon at U-Clinic

Valuable data for better care

The app automates the collection of both PREM (Patient Reported Experience Measures) and PROMs (Patient Reported Outcome Measures) questionnaires. This ensures that U-Clinic gathers valuable patient feedback and health insights without unnecessary administration. As a result, the care team works more efficiently, reduces workload, and patient care flows more smoothly. 

Hans Coveliers emphasises the importance of this data: “The PREM and PROM data help us not only to make care more efficient, but most importantly provide insights into the experiences and needs of our patients. This allows us to continuously improve and optimise our care.” 

Results that matter

The My U-Clinic app achieves impressive results. 81% of phlebology patients actively use the app. Patients rate the app with an average score of 8.5. 

A patient sums it up aptly: “The My U-Clinic app is clear, informative, and convenient. Filling out questionnaires in advance saves time, and the agenda with reminders and relevant information makes the care process even easier.” 

A future-proof care experience

With the My U-Clinic app, U-Clinic demonstrates that care innovation does not have to be complex. By integrating digital processes, the clinic offers not only more efficient care but also a user-friendly experience that patients appreciate. The success of the app shows how technology and personal care can reinforce each other, a combination that will further help U-Clinic in the future of phlebology care.

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