Frequently asked questions

Below are the answers to a number of questions we frequently receive.

How do I download the Caro app?

Download the 'Caro Health' app on your smartphone or tablet:

  • Click here to download Caro for iOS (Apple)

  • Click here to download Caro for Android

Then you can create an account yourself with the care code that you received from your care institution

How do I download the Caro app?

Download the 'Caro Health' app on your smartphone or tablet:

  • Click here to download Caro for iOS (Apple)

  • Click here to download Caro for Android

Then you can create an account yourself with the care code that you received from your care institution

How do I turn my push notifications on and/or off?

How do I turn my push notifications on and/or off?

I did not enter the correct date of birth, can I change this?

I did not enter the correct date of birth, can I change this?

I would like to use the app for a second treatment. Is this possible?

I would like to use the app for a second treatment. Is this possible?

How do I change my appointment dates?

How do I change my appointment dates?

Does the information in the app disappear if I mark the page as read?

Does the information in the app disappear if I mark the page as read?

Who can view my patient data?

Who can view my patient data?

I want to send a message to my care provider via the app, where can I find this?

I want to send a message to my care provider via the app, where can I find this?

Is the app available in multiple languages?

Is the app available in multiple languages?

What should I do about medical questions?

What should I do about medical questions?

Who do I contact when I have technical problems using the app?

Who do I contact when I have technical problems using the app?

I do not have a care code, how do I obtain one?

I do not have a care code, how do I obtain one?

Is your question not listed? Contact us at info@caro.health